Product Frequently Asked Questions

How long does it take to get my order?

 Usually two weeks is sufficient to get an order from a supplier. Some products can take as long as a month but only when they are

 custom made.

How much does it cost?

 The cost of the product you want will be as quoted. Sometimes shipping is included in the price and usually it is added as a separate 

  item to the quote.

How do I pay?

 Payment can be in the form of checks, cash or credit/debit card.

How do I see a list of products available?

 Simply click on the product vendor in the brands sold section and you may view any items in the link there. If your item is unique, we may

 send you a link to help refine your search.

What is available?

 Our list of products is far greater than we can list. If it is a specific hearth product that is normally available, then we can probably obtain

 it for you. Just ask us and we can give you assistance with it. 

What is best for my house?

 We strive to provide you with the right product at the best price to fit your home and your needs. We can often provide you with multiple

 selections that will all satisfy your needs and we'll work with you to help decide which one is right for you.